Frequently Asked Questions
Answers to common questions about Ithil, our platform, security, and pricing.
General
What is Ithil?
Ithil is an execution-grade infrastructure operations platform purpose-built for government entities. It replaces disconnected spreadsheets, legacy CMMS tools, and manual compliance processes with a single system where every action produces an audit-ready record.
Who is Ithil built for?
Ithil is built for government infrastructure teams — public works departments, water utilities, facility managers, and any team responsible for maintaining critical public infrastructure. From directors to field technicians, every role has purpose-built workflows.
How is Ithil different from Cityworks, Maximo, or UpKeep?
Ithil is built from the ground up in 2025 with event-sourced operations, schema-level tenant isolation, and compliance-first architecture. Unlike legacy systems that bolt on compliance features, Ithil's audit trail is the architecture. Unlike SMB tools, Ithil is purpose-built for government compliance requirements including SOC 2, GASB 34, and Section 508.
Security & Compliance
Is Ithil SOC 2 certified?
Yes. Ithil maintains SOC 2 Type II certification. Our security controls are audited annually by an independent third party. Contact us for our latest SOC 2 report.
How does tenant isolation work?
Ithil uses schema-level database separation — not row-level filtering. Each tenant has its own database schema. No query executes without tenant context. There is no possibility of cross-tenant data leakage.
Where is data stored?
All data is stored in AWS US regions (us-west-2) with encryption at rest (AES-256) and in transit (TLS 1.3). Database endpoints are never publicly accessible. All infrastructure runs within isolated VPCs.
Do you support Section 508?
Yes. Ithil is built to WCAG 2.1 AA standards, which meets Section 508 requirements. Accessibility is verified through automated testing on every release and regular manual audits.
Technical
What technology stack does Ithil use?
Ithil is built with a modern stack: TypeScript across the entire platform, React for the web application, native mobile apps for iOS and Android, PostgreSQL with event-sourced data models, and deployed on AWS with infrastructure as code.
Can Ithil integrate with our existing systems?
Yes. Ithil provides a comprehensive REST API and supports data import from CSV/Excel files. We work with your team during onboarding to migrate data from existing systems including Cityworks, Maximo, and spreadsheet-based workflows.
Is there an API?
Yes. Ithil has a full REST API with comprehensive documentation. Every operation available in the web interface is available via API for integration with your existing tools and workflows.
Does Ithil work offline?
Yes. The Ithil mobile app supports offline inspections, work order updates, and photo capture. Data syncs automatically when connectivity is restored, with conflict resolution built in.
Pricing & Deployment
How is Ithil priced?
Ithil uses simple per-seat pricing with no hidden fees, no module upsells, and no per-asset charges. Contact us for a quote tailored to your team size and needs.
Can Ithil be self-hosted?
Ithil is currently offered as a managed cloud service. Self-hosted deployment options are on our roadmap for organizations with strict data residency requirements. Contact us to discuss your needs.
What does onboarding look like?
Onboarding includes data migration from your existing systems, team training, and configuration of your asset hierarchies, inspection templates, and compliance frameworks. Most teams are fully operational within weeks, not months.